100% cancellation fee for No Show, booking cancelled less than 24 hours of the day of activity and for clients who does not show up 30 mins prior to the start of the activity.
50% cancellation fee for a cancellation made 24 hours before the activity (The day before the activity).
If the clients do not understand English or French a translator must accompany the clients otherwise they will not be able to participate in any activity involving a safety talk and full cancellation fee will apply.
Clients should arrive at the park at least 45 minutes before the activity and at the designated waiting areas 15 mins before the activity.
Alternate outing may not be proposed to late arrivals and there will be no refund.
Disclaimer form is compulsory and minor under 18 must be accompanied by an adult to sign the disclaimer form. Voucher number compulsory on reservation.